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Reviewing an Outcome

Updated: 3 days ago

If you have received an outcome that you believe is incorrect or unfair, you may request a review. SSA Advocacy Service (SAS) is here to support you throughout this process. 

 

What is a Review of an Outcome? 


A review is a formal process through which you can request that a decision made by a Swinburne University staff member, committee, or other relevant body be reconsidered. Reviews are often the first step in the university's formal complaints and appeals process. 


A review must be requested before any appeal. In general, you cannot appeal a decision unless you have first requested a review and received a review outcome. 


Who can request a Review? 


You can request a review if: 


  • You are a current or recent student. 

  • You have received a decision related to academic progress, student misconduct, or administrative matters affecting your studies. 


What are valid grounds for Review? 


You may request a review on one or more of the following grounds: 


  • General misconduct: A decision made about the general misconduct of a student under university regulations  

  • Academic misconduct decision: A decision made about the academic misconduct of a student under university regulations.  

  • Reviewable administrative decision: A decision in respect of a student who has failed to maintain satisfactory academic progress. 

  • Reviewable statutory decision: A decision in respect of which University legislation or other applicable legislation allows or requires a review. 

  • Deemed refusal:  A decision, which a student has applied for but after 21 working days has not been made by the University, and if it had been made it would have been a reviewable decision affecting the applicant in their capacity as a student.  


How do I request a Review? 


To request a review: 


  1. Identify the decision: Understand the outcome you are challenging, including the date and who made the decision. 

  2. Write your review request: Clearly explain your concerns and identify the grounds on which you are relying. 

  3. Attach supporting documents: Include relevant evidence such as medical certificates, emails, or academic records. All documents must be in English or have certified translations. 

  4. Submit your request: Send your written request to the appropriate Swinburne staff member or area listed in the original outcome communication. 


You must submit your review request within 21 working days of receiving the decision. 


What happens after I submit my Review? 


Once submitted, the review officer will assess your request and determine whether the review will proceed. You will receive a written outcome explaining the decision. 


If the outcome is not in your favour, the letter will also inform you of your right to lodge a formal appeal to the University Secretary.


What support can SSA Advocacy Service (SAS) provide? 


SSA Advocates can: 


  • Help you understand your eligibility for review. 

  • Assist you in identifying appropriate grounds. 

  • Review your draft review statement and documents. 

  • Provide advice on what to include in your submission. 


If your review is unsuccessful and you are eligible to appeal, SSA Advocates can also support you through the appeal process. 


To speak with an advocate or book an appointment, contact the SSA Advocacy Service (SAS) as soon as possible. 







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