Key Initiatives: 

• Amplify student voice at every level of university decision-making*

• Educate students on their rights

• Inspire students to want and receive more from their university experience

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Measures:

• % of students involved in decision making

• % of students who feel their voice is represented by SSA

• % of students who feel a sense of belonging

• % of students who feel more confident navigating university because of SSA

Key Initiatives: 

• Increase SSA’s brand and on-campus and digital presence with students and partners*

• Continue to evolve SSA’s service and event offering to meet changing student needs*

• Explore and build strategic relationships with internal and external stakeholders

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Measures:

• % of students aware of SSA services and events

• # of students engaging in SSA services, events and initiatives

• % satisfaction with events and services

• # of followers on our social media handles

• # or % of click-rate and engagement with our content

• Type of student cohort engaging with SSA

Key Initiatives: 

• Establish an annual reporting mechanism to showcase SSA’s impact*

• Develop a service and revenue plan defining the scope of SSA’s service delivery model and shared service obligations*

• Establish enduring feedback mechanisms with students and the university to inform service delivery*

• Establish, grow and leverage key stakeholder relationships

• Invest in workforce capability to meet changing staff needs

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Measures:

• % of funding reinvested in student services

• % achieving and maintaining a staff engagement score

• % of strategic initiatives delivered on time

• % growth of SSA – funding, FTE, student engagement

• % of students that view SSA as a trusted source of support